Clearly it sucks to be you

Yesterday I got an email from Hilton Honors that was written entirely in Chinese.  I thought it was odd.  Then I got the apology email.  I’ve had to write these before.  Somehow, this doesn’t make it any less amusing to me.

The email:

Dear Oscar Monteforte,
Hilton HHonors^® Account Number: xxxxxxxxxxx

We wanted to send you a quick apology to inform you of an erroneous email we sent on November 17, 2008. You may have received it in the Chinese character set, or as an email filled with computer code.

Thank you for your understanding and we apologize for any inconvenience this may have caused.

Best regards,

Adam Burke
Senior Vice President, Customer Loyalty
Hilton Hotels Corporation

In short, we fucked up.  Our bad.